What should the scope of Technical Support really be?

Question of the day- 05/12/13

tech-sup-scope

What do you think the scope of Technical Support should be?

Do you think they should have to fix that pesky wifi signal? What about scary blue screens?

Microsoft Global Technical Support Center

Microsoft Global Technical Support Center (Photo credit: Wikipedia)

In a market where it seems like the answer is always that isn’t something that we cover, What do you think should be the scope of technical support?

Let me know in the comments section down below!

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